Your privacy is our priority. Find out exactly how 1ibet collects, uses and protects every piece of information you entrust to us.
Six core principles that shape how we handle the personal data of every player in Malaysia.
All data transmitted between your device and 1ibet servers is encrypted using 256-bit SSL — the same technology used by leading banking institutions. Nobody can intercept your information in transit.
You have the right to access, correct or request deletion of your personal data at any time. Contact our support team and we will process your request within 14 business days.
Your personal data has never been and will never be sold to any third party for marketing or commercial purposes. Your information is used solely for the operational needs of the 1ibet platform.
Your data is stored on servers protected by multi-layered firewalls and 24/7 security monitoring. Access to player data is strictly limited to staff who require it for operational purposes only.
You can opt out of marketing communications from 1ibet at any time through your account settings. However, important operational notices will still be sent to keep your account secure.
1ibet's Privacy Policy complies with the data protection requirements applicable in Malaysia. We regularly review our privacy practices to ensure they remain aligned with evolving legislation and the latest industry standards.
1ibet Malaysia ("we", "Platform") values the privacy of every player using our services. This Privacy Policy explains in detail how we collect, store, use and protect your personal information when you register and use the 1ibet platform.
We understand that your trust in us is something that must be earned every day, not taken for granted. That is why we are committed to being fully transparent about our data handling practices and ensuring you always know what happens with the information you share with us.
This Policy applies to all users of the 1ibet platform, including website visitors, mobile app users and all registered players.
When registering and using the 1ibet platform, you provide us with the following information directly:
Every time you use the 1ibet platform, our system automatically records certain technical information to ensure platform security and performance:
| Data Type | Example | Purpose |
|---|---|---|
| Device data | Device type, operating system, browser version | Compatibility & performance |
| Network data | IP address, approximate location, ISP | Security & verification |
| Session data | Login timestamps, session duration, pages visited | Usage analytics & security |
| Gaming data | Betting history, wins, games played | Account records & dispute resolution |
| Transaction data | Deposit/withdrawal amounts, payment methods, transaction timestamps | Financial records & anti-fraud |
In certain cases, we may receive information about you from trusted third-party sources, including identity verification service providers for KYC purposes, payment service providers to verify transactions, and fraud prevention agencies to ensure platform security.
The data we collect is used solely for legitimate purposes directly related to delivering 1ibet's services to you:
We take data sharing responsibilities very seriously. Your personal data is not sold to any third party. However, there are limited circumstances where we share necessary information with certain parties:
We work with trusted service providers who help us operate the platform, including payment service providers, game providers, identity verification services, and cloud infrastructure. All providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
We may disclose your information if required to do so by law, court order, or direction from a relevant law enforcement agency. In such cases, we will endeavor to notify you in advance unless prohibited by law.
Information may be shared if we believe disclosure is necessary to protect the rights, property, or safety of 1ibet, other players, or the public from fraudulent or criminal activity.
We continuously invest in security infrastructure to ensure your data is always protected. The following are the layers of protection we use:
All communication between your browser or app and our servers is fully encrypted. Data in transit cannot be read even if it is successfully intercepted by an unauthorised party.
Data is stored in data centres protected by multi-layered firewalls, intrusion detection systems (IDS) and real-time threat monitoring 24/7.
Only staff who require access to specific data for their role are permitted to do so. All access is logged and monitored, and staff are bound by strict confidentiality agreements.
2FA is available for all player accounts and we strongly encourage its use. This extra layer of security protects your account even if your password is compromised.
Data is regularly backed up to separate secure locations. Data recovery procedures are periodically tested to ensure service continuity under any circumstances.
The 1ibet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality – login sessions, security, language preferences | Session / 30 days |
| Performance Cookies | Collecting data on how players use the platform for improvement purposes | Up to 1 year |
| Functional Cookies | Remembering your preferences such as game preferences and display settings | Up to 1 year |
| Analytics Cookies | Helping us understand usage patterns to improve the platform | Up to 2 years |
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect certain features on the 1ibet platform. For more information on managing cookies, refer to your web browser's help documentation.
You have certain rights regarding the personal data we hold about you. We respect these rights and will handle every request with due care:
Request a copy of the personal data we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal data (subject to legal requirements)
Restrict how we process your data in certain circumstances
Receive your data in a machine-readable format
Object to the processing of your data for direct marketing purposes
To exercise any of the above rights, contact our support team via Live Chat on the platform or by email at [email protected]. We will process your request within 14 business days and may require identity verification before the request is completed.
We retain your personal data for as long as necessary for the purposes set out in this Privacy Policy or as required by applicable laws and compliance obligations.
Once the designated retention period expires and there is no legal requirement to retain the data further, your data will be securely deleted or anonymised from our systems.
If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe we have inadvertently collected personal data from a child, please notify us immediately.
Parents and guardians are encouraged to use the parental control tools available on their devices to prevent unauthorized access by children to online gambling platforms.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or developments in the services we offer. The "Updated" date at the top of this page will always show the date of the latest version of this Privacy Policy.
When significant changes occur, we will notify you via an in-platform notice or to the email address registered to your account. Continued use of the 1ibet platform after changes are published constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints about how we handle your personal data, we strongly encourage you to reach out to us directly. Our privacy team is ready to assist you.
The fastest way to get an immediate response. Available 24/7 within your 1ibet platform after login.
For written enquiries or data rights requests, email us at [email protected] with the subject line "Privacy Enquiry".
For more information on platform usage, please also refer to Terms and Conditions and Responsible Gaming Policy us. Common questions can be answered through FAQ page us.